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Level: National
More details... KPI Details : KPI 7: Customer service quality
Customer service quality - Components Achieved KPI Score Required score Compliance Performance assessment Trend of KPI Score
     view/upload metadata related to this component`s dataService interruptions No data        
     view/upload metadata related to this component`s dataCRM systems No data        
view all metadata docs for this KPIKPI 7: Customer service quality [Overall KPI compliance score] 3.478 3   KPI compliance score: 3  GoodTrend [Based on historic data]: stable - even plato
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Legend: Compliance Assessment
KPI compliance score requiredNot complying based on data provided
KPI compliance score requiredComplying based on data provided
KPI compliance score requiredNot complying because no data was provided
Legend: Trend of KPI Score
Trend [Based on historic data]: UpwardsUpwards trend compared to historic data
Trend [Based on historic data]: EvenEven trend (no change) compared to historic data
Trend [Based on historic data]: DownwardsDownwards trend compared to historic data
 
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